Cruise with Confidence | MSC Cruises Play

BOOK AND CRUISE WITH CONFIDENCE

Putting the safety of our guests and crew first with MSC's leading protocol
MSC Cruises is offering a safe and stress-free holiday option for you and your loved ones thanks to our stringent MSC Cruises Health & Safety Protocol.


MSC Cruises health and safety measures are subject to change and will adapt according to the evolution of the pandemic.

travel requirements by COUNTRY OF RESIDENCE
AND CRUISE destination

Please select the destination below

Before booking your cruise, please check HERE if you are allowed to embark according to your country of residence. Due to the Covid-19 pandemic, there might be international travel restrictions depending on your cruise destination and your country of residence.

The exact protocols for Winter 2022/23 Red Sea & Saudia Arabia, South America and South Africa itineraries are subject to change and will adapt according to the evolution of the pandemic and local requirements. Information will be updated on a regular basis when available.

How we protect your health & safety
before, during and after your cruise

the ONBOARD EXPERIENCE


Enjoy unique experiences including award-winning shows, world-class dining, excursions, family activities, boutique shopping, beauty
and fitness services, engaging events and much more. The wearing of face masks is highly recommended. In certain circumstances this recommendation might be due to a mandatory requirement in accordance with applicable health authorities regulations of a country or port of call visited. When ashore, guests must also follow any local regulations regarding face mask usage. These protocols are subject to change. We will continue to practice some of the positive activities implemented and listed below to maintain a healthy environment for guests and crew

faq

We prepared a list of Frequent Asked Quesions (FAQ) to quickly get answers to you for the most common questions

TRAVEL REQUIREMENTS

- Are there any travel restrictions under the new protocol, such as current health status, past medical history or age?

In addition to the Health and Safety measures and travel requirements described on this page, the current advice from the World Health Organization, EU Healthy Gateways and other authorities is that COVID-19 is often more severe in people who are older or who have health conditions like lung or heart disease, diabetes or conditions that affect their immune system. Older guests or those with such conditions are advised to consult with a doctor or their local health authorities for guidance before travelling to assess whether they should be travelling at this time. According to the EU Healthy Gateways advisory, anyone over 65 years of age is considered part of a higher risk group.

- Are there any travel restrictions or travel requirements for the current cruise programme?

Before booking your cruise, please check HERE if you are allowed to embark according to your country of residence. Due to the Covid-19 pandemic, there might be international travel restrictions depending on your cruise destination and your country of residence. 

In addition, travel requirements might be different according to your cruise destianation. Please select your destination below:

 

- What is the MSC Covid-19 Protection Plan?

As during a cruise, you may be exposed to specific COVID-19 risks that may not be usually covered by existing insurance policies, to ensure your peace of mind is strongly recommended – for all new reservations from 1 July 2022 onwards - for all guests to have in place an insurance policy that specifically covers them against COVID-19 related risks, such as cancellation, interruption, repatriation expenses, quarantine, medical assistance and related expenses, as well as hospitalization. If you have no insurance in place, please note that you might be exposed to additional costs that could not be covered by the Company.

The insurance should be in place to cover you and your family, from the confirmation of your booking until the end of the cruise, your cruise and flight or your Stay & Cruise package.

To fully protect you from the above risks, MSC offers a COVID Protection Plan - an insurance policy specifically designed for these COVID-19 risks - that can be added to the cruise whilst making the booking. The Covid Protection Plan is applicable to all departures on sales. Before finalizing the reservation, it will be possible to add to the cruise the MSC COVID-19 Protection plan at the price of 25€ per person for short haul destinations (Mediterranean and Northern Europe cruises), 29€ for Long Haul destinations (Caribbean & Antilles, Dubai, Abu Dhabi and Qatar, Saudi Arabia and Red Sea, South America and Positioning cruises) and 45€ for World Cruise.

Alternatively, you may travel with another insurance policy covering the above risks.

- What if I am not compliant with MSC Health and Safety Protocol Requirements?

Booked Guests that found themselves not to meet any of the requirements of the MSC Health and Safety Protocol (e.g missing vaccination) and therefore that they are prevented from boarding, are asked to send written communication to MSC Cruises not later than 15 days before the scheduled departure of their cruise in order to request their voucher or reschedule their cruise according to the MSC Flexible Booking Program.

Our guests who have booked directly with MSC can use our form, those who have booked via travel agency are kindly invited to refer to their travel agent.

EMBARKATION / DISEMBARKATION

- What will happen if embarkation is denied to a guest for health reasons?

If a guest presents symptoms of illness such as temperature higher than 37.5°C / 99.5°F or there are concerns with their health questionnaire, they will undertake a secondary screening, including in-depth interview, a second temperature measurement, a medical examination and, if necessary, a laboratory examination.

If a guest is then not considered fit to travel, they will be assisted in their next steps of a return home or will be potentially being treated in a local medical facility to ensure maximum support and care. All guests who have purchased COVID-19 insurance will be fully protected. 

All guests who have purchased COVID-19 insurance will be fully protected. 

- What safety protocols will be implemented on transfers and shuttles?

We are extending our enhanced health and hygiene measures to all MSC transfers, including:


- Cleaning and sanitisation of all vehicles before any new group of guests

- Availability of hand sanitisation stations and disinfectant mats for footwear

- Appropriate personal protective equipment (PPE) for all drivers

- Reduced number of guests with selected seats empty to ensure social distancing

 

- How are you cleaning and sanitising the guest cabins?

According to our enhanced cleaning and sanitation protocols, every guest cabin will be thoroughly cleaned on a daily basis, with special attention to 40 frequently-touched areas, such as door handles, power switches, control panels, remote controls, desks and bathroom surfaces.
Every cabin will be deep cleaned at the end of each cruise before the next guests arrive for their holiday.

- How often are you sanitising public areas?

All public areas and public restrooms will be deep cleaned and sprayed with disinfectant each night, as well as regularly sanitised throughout the day.  For example, public toilets will be cleaned every 20 minutes, and all cleaning staff will wear appropriate PPE.

- What measures are you taking for the disembarkation process at the end of a cruise?

To ensure that all guests are disembarked safely and efficiently, we are providing detailed, step-by-step information and allocated time slots.

- How will the check-in take place?

Before the cruise, the collection of contact details for each guest is mandatory in case of important updates. Proceeding to the web check-in allow guests to receive cruise tickets, travel documentation and mandatory health questionnaires. On the embarkation day, guests should arrive at the time indicated on the cruise ticket to facilitate responsible social distancing, with travel documentation, vaccination certificate (must be valid for the whole duration of the cruise), negative Covid test certificates and health questionnaires. As per our stringent MSC Health & Safety protocol, all guests both vaccinated and unvaccinated, will need to undergo Health and COVID-19 screenings including but not limited to a health questionnaire and a contactless temperature check at the terminal before boarding. A newly designed processes for embarkation has been implemented to manage the guest flow, to limit lines and contacts.

Before the cruise, MSC Cruises invites all guests to download for free the MSC for Me app to start booking additional services, to secure space and to ensure a seamless onboard experience. 

ONBOARD MEDICAL SERVICES

- What happens if there is a suspected case of COVID-19 on board?

The preventative health and safety steps in the protocol are designed to mitigate the risk of COVID-19 transmission on board. In the event that someone should fall sick, we have a fully equipped onboard 24/7 Medical Centre with highly qualified medical staff who are fully trained for COVID-19 treatment and who are supported by a 24/7 ashore medical team. 


In case of flu-like symptoms, guests should notify immediately the Medical Centre and free treatment will be provided. If the onboard medical team determines a suspected COVID-19 case, a comprehensive isolation procedure and response plan will be activated in close cooperation with the health authorities.

- Have you agreed with specific ports that they will welcome your ships that have positive cases on board for medical assistance ashore?

Yes. As part of our comprehensive and enhanced health and safety protocol, we have a contingency response plan in place with all the relevant authorities in the ports where the ships will call. 

- How the health of anyone on board is monitored?

All MSC Cruises’ ships are equipped with state-of-the-art medical services and an increased number of qualified medical staff onboard, supported by dedicated 24/7 ashore Medical Team. We continuously monitor the health of our guests and crew with contactless temperature checks during the cruise; in case of flu-like symptoms, guests should immediately notify the Medical Centre and free treatment will be provided.

For all sailings in the upcoming months, guests may need to undergo an additional swab test during the cruise whilst on board, on top of the existing pre-boarding COVID-19 testing. When required, the test is mandatory.
 

MEASURES REQUIRED ON BOARD

- Wich measures are required on board? 

Guests will be reminded of social distancing guidelines at the time of booking and during their cruise through signage, public announcements, in-cabin TV and staff engagement.


The wearing of face masks is highly recommended. In certain circumstances this recommendation might be due to a mandatory requirement in accordance with applicable health authorities regulations of a country or port of call visited. When ashore, guests must also follow any local regulations regarding face mask usage. These protocols are subject to change.

DINE & DRINK

- Will there be any changes to the bars and lounges?

Our bars will be open and ready to serve our guests with their favourite cocktail or aperitif.

- How I can prebook my drinks or restaurants onboard?

You can save time by personalising your cruise even before getting onboard. Through your Personal Area you can easily add drink packages or dining experiences to your cruise and take advantage of our pre-boarding rates. 

- How I can get the restaurants and drinks menu at bars and restaurants?

For a contactless experience, guests will access restaurant and bar menus from their personal mobile device by scanning a QR code whilst on board. Before the cruise, MSC Cruises invites all guests to download for free the MSC for Me app to browse all the onboard restaurants, bars and lounges and to ensure a seamless onboard experience like making restaurant reservations.

ENTERTAINMENT & SERVICES

- Will guests still be able to enjoy the theatre shows and other activities? 

Guests will enjoy our onboard award-winning entertainment but with a few changes:

- We are reducing the capacity of the theatre to allow for empty seats between guests
- The entertainment programme will be extended so that all guests can enjoy our award-winning shows
- Shows and activities will be pre-booked to manage the number of participants

The wearing of face masks is highly recommended. In certain circumstances this recommendation might be due to a mandatory requirement in accordance with applicable health authorities regulations of a country or port of call visited.

- Will the Kids Club be open and what kind of kids’ activities will be available?

Our Kids Club and family activities will welcome kids and parents in a healthy and safe environment fun and enjoyable experience.

New measures include reduced capacity, a streamlined registration process, contactless temperature check and hand sanitizer provided upon entry. We're adding new exciting activities and family game shows that will be available for booking up to one day in advance. Toys and water will be provided by our staff, while we'll keep out personal belongings as an additional safety measure.

Onboard services are subject to changes based on local regulations or other restrictions, in the context of the COVID-19 situation.
 

- Will you still have Spa and Fitness services available to guests? 

MSC Aurea Spa and Fitness facilities and services will be available* with enhanced health and sanitation measures, extended opening hours and reduced capacity in public spaces. Onboard services are subject to changes based on local regulations or other restrictions, in the context of the COVID-19 situation. 

For their health and comfort, guests will pre-book spa treatments, fitness sessions and thermal area visits by phone. 

Fitness machines and equipment, spa areas and treatment rooms will be thoroughly sanitised after each use as well as deep-cleaned and disinfected every night. 

All Spa staff have been trained on rigorous health and sanitation measures and will wear appropriate protective equipment.
 

Book now your Spa Packages!

 

*Due to the increased Health & Safety measures in order to grant a safe cruise for all our guests Thermal Area experiences are by appointment only.   

 

- Will guests be able to use the casino?

The casino remains fully functional under the new protocol with added sanitation and social distancing measures in place, including frequent sanitising of chips, replacing playing cards on a regular basis and a reduced number of seats at gaming tables. 

EXCURSIONS

- Will there be any restrictions to visit some ports?

If you wish to go ashore during your cruise, you can only do so by participating in one of our MSC Shore Excursions to ensure the same high standards of health and safety ashore as on board.
For Summer 2021 cruises In the Mediterranean and Northern Europe, MSC Cruises offers a large variety of shore excursions. Some excursions are available only to Guests holding the EU Digital Covid Certificate/Green pass, while others excursions are open to those not in its possession, guaranteeing in both cases the highest health and safety standards. More information about the tours are available here. Please note that Guests holding the EU Digital COVID Certificate/Green pass, travelling with children over 12 years who do not hold an EU Digital COVID Certificate/Green card will be considered as Guests not holding the EU Digital COVID Certificate/Green pass, for excursions purposes: children will be requested to do the free covid test on board to participate to the excursion (or the booked excursion will need to be changed for another tour not requiring the green pass).

The EU Digital COVID Certificate / Green Pass is a digital certificate with a QR code issued by countries in Europe to show the following:
• The person has been fully vaccinated against COVID-19, taken at least 14 days beforehand, using a vaccine recognized by the European Medicines Agency (EMA)
• The person has recovered from COVID-19 within the last six months
• Someone who has a negative result for a molecular or antigen test performed in the last 48 hours

The copy of the EU Digital COVID Certificate / Green Pass (digital or paper format) and a personal ID or passport, must be shown during the tour at all required entry checks. This is a regulation coming from the local authorities and MSC Cruises is not responsible if access is denied at one of the venues on the selected tour.

Every port of call offers also a variety of excursions that do not require the EU Digital COVID Certificate / Green Pass. Guests not in possession of a valid EU Digital COVID Certificate / Green Pass, can change excursion but availability is limited for some tours. Alternatively, Guests can contact the MSC Excursions office on board during the cruise: a free test will be arranged.

BLUE RIBBON COVID EXPERT GROUP

The MSC Cruises Health & Safety Protocol has been developed together with the Blue Ribbon Covid Expert Group,
comprised by highly qualified and internationally respected experts in the fields of health and safety